Terms of sale

INTRODUCTION

The general terms and conditions of sale detailed below (hereinafter referred to as the “General Terms and Conditions”) govern the contractual relationship between any user of the BIG BOX website (hereinafter referred to as a “User” or “You”) and the business bigboxscooter.com, owned by the sole proprietorship Johan Charly Mocquin, whose registered office is located at 10 Rue de la croix, 06300 Nice, France, and registered with the Nice Trade and Companies Register under number 827 614 058 (hereinafter referred to as “BIG BOX”). These general terms and conditions of sale are the only applicable terms and supersede all other terms and conditions, unless otherwise agreed in advance, expressly and in writing. However, they supplement the general terms and conditions of use of the website, accessible online, which all users acknowledge and accept without reservation. These general terms and conditions of use form part of the entire contractual agreement for any purchase. BIG BOX may occasionally modify certain provisions of its general terms and conditions. Therefore, it is necessary to review them before each visit to the website https://bigboxscooter.com (hereinafter referred to as the “Site”). These modifications are binding from the date they are published online and cannot apply to contracts concluded prior to that date. Each purchase on the Site is governed by the general terms and conditions applicable on the date of the order. By validating your order, you are deemed to have accepted our general terms and conditions of sale without reservation after having read them. By accessing the Site, you agree to comply with the General Terms and Conditions and the Terms of Use contained therein.

 

1) PLACING AN ORDER

To place your order, please visit our website at: https://bigboxscooter.com

The ordering process is as follows:

• Select items and add them to your cart
• Confirm the contents of your cart
• Log in or create an account on the site (optional)
• Fill in your billing/shipping details
• Payment method and acceptance of the General Terms and Conditions
• Payment confirmation

Computerized records, stored in the seller's computer systems under reasonable security conditions, will be considered proof of communications. Orders and payments made between the parties are archived on a reliable and durable medium that can be produced as evidence.

 

2) PRICES

The sales prices indicated on the website https://bigboxscooter.com are in euros but do not include delivery charges (transport, packaging, and customs clearance). Any delivery charges are indicated to the User before order confirmation and are billed at the end of the order in addition to the price of the selected products. A detailed invoice will be sent to you by email. Please feel free to consult our FAQ if you have any questions: https://bigboxscooter.com/foire-aux-questions-bigbox We reserve the right to change our prices at any time, but we are committed to applying the prices in effect that were displayed on the Website at the time of your order. 3) AVAILABILITY Please note that we will fulfill your order subject to stock availability. If one of the ordered products is not in stock, we will contact you by email within 15 days of your order date to inform you and offer you an alternative solution. Please indicate the timeframe within which this product could be delivered to you, if applicable.

If you refuse delivery, we will refund the product. If you wish to return it under the conditions stipulated in Article 9 (right of withdrawal – money-back guarantee), the return shipping costs will be your responsibility.

 

4) DELIVERY METHOD

Ownership of the goods sold is transferred to the buyer as soon as the parties agree on the goods and the price.

Consequently, ownership of the products and the associated risks of loss and damage are transferred to the buyer upon acceptance of the order by the seller. The User may choose from the following delivery methods: Colissimo Home Delivery – With signature: Once the package has been prepared by us, it will be delivered to you within an estimated 48 hours and will require a signature upon delivery. If you are absent, a delivery notice will be left allowing you to choose a new delivery date online within 6 business days or to collect your package from 3 p.m. the next day at the post office of your choice.
If you do not make a choice, you can then collect your package from your local post office within 15 days.
Track your package at any time on www.laposte.fr

 

4.1) DELIVERY ZONES AND SHIPPING COSTS:

Products purchased on the Site may be delivered worldwide: France (Metropolitan and Overseas Departments and Territories) and internationally (Europe, America, Asia, Africa).

Free delivery is offered for the purchase of one BIG BOX (Quantity: 1) for Users whose delivery address is in Europe (excluding the United Kingdom and Switzerland).

The Site automatically calculates delivery costs (subject to French VAT) based on the weight of the order and the delivery address.

 

4.2) DELIVERY TIMES DELIVERY

• In Metropolitan France & Monaco: Within 48 hours, or 2 business days (estimated delivery time) Overseas Territories: 11 to 31 days (estimated delivery time, excluding customs processing) Europe: 3 to 4 business days (estimated delivery time) International (Outside Europe): 3 to 8 business days (estimated delivery time) BIG BOX makes every effort to meet the delivery times indicated on the Website. However, we cannot be held responsible for consequences due to a delivery delay or a lost package caused by a third party to the transport contract, by your own actions, or due to an unforeseeable and insurmountable event constituting force majeure. In case of non-receipt For a package, an investigation is carried out with the carrier and can take several days. During this period, no refunds or returns will be possible.

   

  4.3) RECEIPT OF YOUR ORDER

  We work with different carriers to ship your products depending on their type and the desired delivery area.

  Our main partners are Colissimo and/or Chronopost.

  By choosing Colissimo, BIG BOX selects a responsible delivery partner, the leading player in voluntary carbon offsetting in Europe, which is committed to reducing its environmental footprint by aiming for three objectives: measuring and reducing CO2 emissions, particularly by optimizing deliveries, and offsetting residual emissions by supporting projects in France and around the world.

  BIG BOX is thus committed to more environmentally friendly practices on a daily basis and contributes to more responsible consumption.

  For the majority of For them, the receiving procedure is simple.

  You receive your package, you check the integrity and conformity of your products against your order. In case of any problem, you can contact us via our contact form.

   

  4.4) SPECIAL CASE OF DELIVERY

  It is imperative to check the conformity and integrity of the products in your order in front of the carrier and to indicate, if necessary, on the delivery slip, in the form of handwritten comments accompanied by your signature, any anomalies concerning them.

  In case of damage to one of your packages, refuse the package. You will not be charged for return shipping. The "Colissimo" shipping service will be able to issue a "Colissimo" return label. at the same rate as the shipping costs of your order.

  Without prejudice to applicable legal guarantees, we recommend that you report any product defects existing at the time of delivery as soon as possible via our contact form.

  Product returns will only be accepted for products in their original condition, including their packaging, accessories, and instruction manuals.

  In the event of a proven defect, the User will have the choice between repair or replacement of the product, unless the chosen option entails a clearly disproportionate cost compared to the other option.

  Additional information may be requested, or even required, to validate your purchase.

  Therefore, and in order to avoid any delays, please enter this information when placing your order. :

  • A valid email address.
  • A landline (work or home) or mobile phone number where we can reach you at any time during the day.

  We apologize for any inconvenience; however, these measures demonstrate our commitment to protecting our customers from potential credit card fraud.

   

  5) SECURE PAYMENT

  
  

  5.1) CREDIT CARD PAYMENT

  The credit card transaction between the customer and the secure system is fully encrypted (40-bit) and protected. This means that your order information and credit card number are not transmitted unencrypted over the internet. Your bank details are not stored electronically by BIG BOX. We use a security system based on the SSL protocol. The locked padlock icon on your browser guarantees that no one can intercept the information you send. The risk of being "hacked" when you purchase a product on a website equipped with an SSL secure payment system is minimal. In most cases, fraud stems from the theft or loss of a receipt from a traditional store. Only bank cards bearing the CB, VISA, EUROCARD, or MASTERCARD logo, issued in France or within international networks approved by the GIE Cartes Bancaires (French Interbank Payment System), are accepted. The order validated by the customer on the website will only be effective once the central bank card network has given its approval. In case of refusal, BIG BOX reserves the right to cancel the order and stop the shipment of the package. If necessary, the customer will be contacted by email or telephone as soon as possible. Credit card details are only kept for the duration of the order processing. Your account will be debited for the amount of the products and shipping costs on the day your payment is validated. Contact us at service.client@bigboxscooter.com.

   

  5.2) INVOICING

  For each Product sale, the Buyer will be able to access their invoice, which will be:

  • sent by email to the Buyer upon confirmation of their Order.

  For deliveries outside mainland France, the provisions of the French General Tax Code relating to VAT apply.

The order will then be subject to customs duties and any applicable taxes, for which BIG BOX will be neither responsible nor in charge of the terms and conditions.

 

6) RIGHT OF WITHDRAWAL. SATISFACTION GUARANTEED OR YOUR MONEY BACK

You have a 14-day right of withdrawal (as provided for in Article L 121-20-12 of the French Consumer Code) to return any product that does not meet your expectations. This right of withdrawal may be exercised without penalty. You may return the product within this period, along with your invoice.

We ask that you return the merchandise by registered or tracked mail and that you insure the shipment with the carrier for the market value of the products.

This is particularly necessary in the event of theft or loss of this merchandise by their services. This right of return will only be accepted for products in their original and complete condition (packaging, accessories, instructions, etc.), in perfect condition and unused. Items returned incomplete, used, damaged, or soiled by the Customer will not be accepted. The time limits mentioned above begin from the day the order is received. In the event of a refund: If the product is returned within 14 days (as evidenced by the postmark) of its delivery to you, BIG BOX will refund you in cash via bank transfer. If the product is inspected as part of the right of withdrawal, BIG BOX will do its utmost to refund the User as quickly as possible. This timeframe will depend on the technical tests performed on your equipment by our after-sales service. A sample withdrawal form, including the necessary information and the seller's contact details, is included in Appendix 2. We ask that you contact us via the contact form BEFORE returning the product. 7) RETURNS For all returns, you must send the package(s) back to us by mail (or other carrier) to the following address: VIAPOST INDUSTRIES LOGISTICS PLATFORM 640 chemin de la Verdière II 13880 VELAUX, France 8) DISPUTES AND LIABILITY

BIG BOX shall not be held liable for the non-performance of the contract concluded, firstly in the event of force majeure, as defined by the courts, and secondly in the event of fault on the part of the customer or the unforeseeable and insurmountable act of a third party to the contract. BIG BOX shall not be held liable for the consequences resulting from the misuse of the products sold on the Site.

The rules of use and safety are set out in the user manual included with each product. It can also be downloaded from the website https://bigboxscooter.com/notice-big-box. The manual forms an integral part of this contract, of which it constitutes a full appendix. You acknowledge having read and understood them carefully.

 

9) PROTECTION OF PERSONAL DATA

 

9.1) Collection of Personal Data

The personal data collected on this site (or “Platform”) are as follows:

• Creating a user account, placing an order on the Site, submitting a form:

The information you provide is essential for processing and shipping orders, issuing invoices, and establishing warranty contracts. Failure to provide this information will result in the cancellation of your order. By registering on the Site, you agree to provide us with truthful and accurate information about yourself. Providing false information is contrary to these terms and conditions as well as the terms of use found on the Site.

If you agreed to it when you registered on the Site, you will receive promotional emails (electronic mail) offering new products, clearance sales, exclusives, special deals, etc.

Your personal data is stored in our customer database and may be updated during subsequent interactions. To modify or delete your personal data from our database, you can contact us via our contact form. Your data is accessible to our management and sales department. They are transferred to our subcontractors solely for hosting purposes and are not transferred to partners or clients without your authorization. Using a contact form on our websites to write to us, or contacting BIG BOX by email for professional reasons: Your contact details are recorded in our contact database, and you may receive emails from us. Your contact details are kept as long as they are relevant to our business and may be updated in the event of subsequent contact. To modify or delete your personal data from our contact database, you can contact us via our contact form. Your data is accessible to our management and sales department. It is transferred only to our subcontractors for hosting purposes and sending emails on our behalf. If you receive group emails, you can unsubscribe at any time by clicking "unsubscribe" at the bottom of the email.

• Social Networks:

When you use the links on our website to communicate with social media, you may send personal data to platforms external to BIG BOX. This is done entirely at your own risk, and BIG BOX cannot be held responsible for how your personal data may be used on these platforms. We recommend that you consult the privacy policies of these platforms before using them.

• Cookies

A cookie is a small, often anonymous file containing data, including a unique identifier, transmitted by a website's server to your browser and stored on your computer's hard drive.
Browser cookie settings:
You can configure your browser to accept all cookies sent by the websites you visit, to systematically reject all cookies, or to ask you each time whether you wish to accept them.
Since each browser is different, we encourage you to consult your browser's help section to learn more about how to configure cookie settings.

 

9.2) USE OF PERSONAL DATA

The personal data collected from the User data is used to provide and improve the Platform's services and to maintain a secure environment. This data is retained for a period of five (5) years from the date of account deletion, the last action performed on the account, or the last purchase, unless a shorter retention period is specified for certain data, particularly cookies and banking information, collected directly or by a subcontractor. More specifically, the uses are as follows:

• User access to and use of the Platform;
• Management and optimization of the Platform's operation;
• Organization of the terms of use of the Payment Services;
• Verification, identification, and authentication of data transmitted by the user;
• Provision of support users;
• Personalization of services by displaying advertisements based on the user's browsing history and preferences;
• Prevention and detection of fraud, malware (malicious software), and management of security incidents;
• Management of any disputes with users;
• Sending commercial and advertising information, based on the user's preferences.

 

9.3) Sharing Personal Data with Third Parties

Personal data may be shared with third-party companies in the following cases:

• When the user uses payment services, the Platform is in contact with banking and financial companies for the implementation of these services.
third parties with whom it has entered into contracts;
• when the user publishes publicly accessible information in the Platform's open comment sections;
• when the user authorizes a third-party website to access their data;
• when the Platform uses service providers to provide user support, advertising, and payment services. These service providers have limited access to user data, solely for the purpose of performing these services, and are contractually obligated to use it in accordance with applicable data protection regulations;
• If required by law, the Platform may disclose data to respond to claims against the Platform and to comply with administrative and judicial proceedings;
• If the Platform is involved in a merger, acquisition, asset sale, or insolvency proceedings, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed before their personal data is transferred to a third party.

 

9.4) Security and Confidentiality

The Platform implements organizational, technical, software, and physical security measures to protect personal data against alteration, destruction, and unauthorized access.

However, it should be noted that the internet is not a completely secure environment, and the Platform cannot guarantee the security of the transmission or storage of information on the internet.

 

9.5) Implementation of User Rights

In accordance with applicable regulations on personal data, users have the following rights:

• They can update or delete their personal data by logging into their account and configuring their account settings;
• They can delete their account by writing to the following email address:rgpd@bigboxscooter.com. It should be noted that information shared with other users,
• They can to exercise their right of access, to know what personal data is held about them, by writing to the following email address: rgpd@bigboxscooter.com:
• In this case, before implementing this right, the Platform may request proof of the user's identity to verify its accuracy;
• If the personal data held by the Platform is inaccurate, they can request that the information be updated by writing to the following email address: rgpd@bigboxscooter.com;
• Users can request the deletion of their personal data, in accordance with applicable data protection laws, by writing to The following email address: rgpd@bigboxscooter.com

 

9.6) Changes to this clause

The Platform reserves the right to modify this clause relating to the protection of personal data at any time. If a change is made to this personal data protection clause, the Platform undertakes to publish the new version on its website. The Platform will also inform users of the change by email, at least 15 days before the effective date. If the user does not agree with the terms of the revised personal data protection clause, they have the option to delete their account.

 

10) APPLICABLE LAW AND DISPUTE RESOLUTION

This contract is governed by French law.

In the event of a dispute, the parties agree to make their best efforts to find an amicable solution that protects the interests of both parties before initiating legal proceedings, failing which the claim will be inadmissible.

 

APPENDIX 1 – Applicable Texts

[1] Article L.211-4 of the French Consumer Code: “The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.”

He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter was his responsibility under the contract or was carried out under his supervision. Article L.211-5 of the French Consumer Code: "To conform to the contract, the goods must: 1. Be fit for the purpose for which goods of the same type are normally used and, where applicable, correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model. 2. Possess the qualities that a buyer may legitimately expect, given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling; 3. Or possess the characteristics defined by mutual agreement between the parties or be fit for any specific purpose sought by the buyer, made known to the seller, and accepted by the seller." Article L.212-12 of the French Consumer Code: "The limitation period for actions resulting from a lack of conformity is two years from the date of delivery of the goods." Article 1641 of the French Civil Code: “The seller is bound by a warranty against hidden defects in the thing sold which render it unfit for its intended use, or which so diminish that use that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.” Article 1648, paragraph 1, of the French Civil Code: “The action resulting from latent defects must be brought by the buyer within two years of the discovery of the defect.” »

 

APPENDIX 2 – Withdrawal Form

To facilitate the processing of your request, please contact us directly by email via the contact form (I have already received my order / I want to return a product (new, unused))

To:

BIG BOX, a French company, represented by Mr. Johan MOCQUIN, whose French registered office is located in Nice (06300), 3 rue des Serruriers.

• Registered with the Nice Trade and Companies Register under number 827 614 058
• Intra-Community VAT number: (Add number)
VAT)
• SIRET number: 827 614 058 00028

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) described below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.